Shipping and Import Policies
International orders are shipped via DHL (www.dhl.com) with tracking numbers provided.
We are not responsible for customs fees, import restrictions, or duties imposed by authorities in different countries. Before placing an order, we advise you to consult your local customs office to confirm whether Chaga products can be imported.
Refused packages will be treated as abandoned and will not be refunded.
Address & Delivery Responsibility
We are not responsible for lost or delayed packages due to incorrect shipping addresses or phone numbers provided by the customer. Please double-check your delivery details before placing an order.
Returns & Exchanges
Damaged in Transit
We offer replacements for damaged packages (e.g., broken or leaking containers). Please report any transit damage immediately to DHL and send us a photo of the damaged package.
No Refunds for Properly Delivered Orders
Once a package has been properly delivered without damage, we do not offer refunds or returns.
Third-Party Links & Advertisers
This website may contain links to external websites. Baikal Herbs Ltd is not responsible for the content or availability of third-party websites. Clicking on external links is at your own risk.
Disclaimer of Warranties
This website and its products are provided "as is" without warranties of any kind. We do not guarantee:
- That the website will function uninterrupted or error-free.
- That information provided will be 100% accurate or reliable.
- That our products will meet every customer’s specific expectations.
FDA Disclaimer
These statements have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult your doctor before using any herbal supplements.
Contact Information
If you have any questions regarding these terms, please contact us.